Frequently Asked Questions
1. What is Abound?
Abound is an app for Indians living in the US that gives cash back for shopping at any Indian grocery store. It also offers great remittance rates for sending funds to India. You can also get exclusive offers from Disney, 1-800 Flowers and many more.
2. What are the charges for joining Abound?
Joining and using Abound is FREE.
3. How can I redeem this offer to get cash back?
Ensure the checkbox for signing up for Abound is selected. Subscribe to the yearly plan on Cricbuzz. After completing the payment, download the Abound app, log in with your phone number, enter your bank details, and withdraw the cash back to your bank account.
4. How much cash back do I get?
For annual plan you get a flat $10 cash back for the yearly subscription.
5. I am using Cricbuzz already, can I still get cash back?
No, as of now the offer is for new users of Cricbuzz only.
6. I had subscribed with Willow and already redeemed yearly cash back, Can I still get the cash back?
No, the existing Abound users who’ve already redeemed their cash back on yearly subscription are not eligible to receive the cash back again.
7. How long will it take for the cash back to be credited?
Cash back will be credited to Abound wallet within 48 hours.
8. Where will I get my cash back?
Cash back will be credited to your Abound app wallet.
9. My cash back has not been credited yet, what should I do?
For any queries or you complaints related to cash back you can contact Abound using Live Chat on the Abound app or by emailing at support@joinabound.com
1. How long does the refund take?
Normally, it takes approximately 3-4 business days for the refunded amount to appear in your bank account (excluding weekends and bank holidays) after we process the refund. It’s important to note that this timeline may vary depending on the refund processing time of your bank. Rest assured, we strive to ensure a prompt refund process and work diligently to minimize any delays.
2. How can I see payment and transfer history?
To access your remittance history, log in to the app using your credentials and navigate to the remittance tab. Once there, you will find an option to check your remittance history. By selecting this option, you’ll gain access to a comprehensive overview of your remittance transactions. This includes essential details such as transaction dates, recipient information, and the amounts sent.
3. Can I send money from someone else's ACH bank account/Joint Account?
Please note that joint account usage is permissible only if you are listed as one of the authorized account holders. Sending money from someone else’s account, where you are not an account holder, is not permitted.
4. What is the Monthly limit & daily limit for transfer?
Daily limit: $5,000
Monthly limit: $10,000
Yearly limit: $30,000
5. My transaction failed but I didn't receive my funds.
The transferred funds will be seamlessly deposited into your Abound balance, ready to be utilized for their next transaction.
6. My payment is deducted from my ACH account but the request failed where I can check my refund money (Abound balance/ Same Source)?
Yes, you can cancel a remittance transaction within 30 minutes of initiating it. Simply access the remittance history, select the specific transaction, and choose the cancellation option. Please note that this option is only available within the designated time window. For further assistance, feel free to reach out to our support team.
7. How can I cancel my transfer?
8. Why is my verification status showing pending?
- A clear, front and back photo of your US-based Driver’s license.
- Scanned copies of the first and last pages of your valid Passport.
9. Can I withdraw my Abound balance directly to my bank account?
To initiate a withdrawal from your Abound balance to your bank account, please reach out to our support team and submit a withdrawal request. Upon receiving your request, we will process the withdrawal. Please note that it may take up to 2-3 business days for the funds to be transferred from your Abound balance to your designated bank account.
1. How does the cash back work?
Whenever you purchase something from any of our partner stores, or redeem an offer online using our app you will be eligible to earn cash back. To get cashback on any offer, you must use the credit card associated with the bank that you have linked with Abound.
2. Why do I need to add my bank information?
We need your bank information so that we can automatically give cash back to you whenever you shop with our partners.
3. Is my bank information safe?
Yes! Your bank login credentials are never stored on Abound servers. Also, we use Transport Layer Security (TLS) to ensure that your data is securely transmitted to Abound. Please feel free to reach out to us if you have any concerns or questions.
4. When can I withdraw my cash back?
You will be able to withdraw cash back to your linked bank account once you have reach a total of $30 in your wallet.
5. When will I get the cash back after my purchase?
Within 7 working days of a successful purchase we’ll post the cash back in ‘Pending’ state & after 30 days it’s deposited to your Abound account.
6. Why do I have to wait till $30 to withdraw?
Accumulating $30 in your account helps you avoid transfer fees when moving your cash to your bank account.
7. How do I activate my Willow membership?
Click the button on the Willow offer page and go to the Willow website to purchase a monthly subscription. After this, you will get $10 cash back for 3 months whenever a payment will be deducted from your linked debit/credit card.