Frequently Asked Questions

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1. How can I earn cashback on Abound?

You can earn cashback on Abound through eligible activities, including transactions with participating partner brands, referral programs, and remittance cashback campaigns. All cashback earned is credited to your Abound Wallet and can be viewed in the Wallet section of the Abound app.

2. How can I use my cashback?

Cashback earned on non-remittance categories may be withdrawn to your linked bank account once the minimum wallet balance is met ($30 for Free users, $20 for Elite users) or used toward remittance transactions.

Once a user earns cashback through a remittance campaign, the entire cashback balance in the Abound Wallet (including cashback earned from non-remittance categories) can only be applied to future remittances and is no longer eligible for bank withdrawal.

3. Does cashback expire?

Yes. Cashback may expire if your account is inactive for a period of time, defined as not opening the app or earning cashback at least once every few months. Certain cashback campaigns may also have specific expiry dates, which will be communicated at the time of the offer. Abound may expire wallet balances with advance notice, in accordance with applicable terms and conditions.

4. Why do I need to add my bank information?

We need your bank information so that we can automatically give cash back to you whenever you shop with our partners.

5. Is my bank information safe?

Yes! Your bank login credentials are never stored on Abound servers. Also, we use Transport Layer Security (TLS) to ensure that your data is securely transmitted to Abound. Please feel free to reach out to us if you have any concerns or questions.

6. When can I withdraw my cash back?

You will be able to withdraw cash back to your linked bank account once you have reach a total of $30 in your wallet.

7. When will I get the cash back after my purchase?

Within 7 working days of a successful purchase we’ll post the cash back in ‘Pending’ state & after 30 days it’s deposited to your Abound account.

8. Why do I have to wait till $30 to withdraw?

Accumulating $30 in your account helps you avoid transfer fees when moving your cash to your bank account.

9. Where can I see cash back in my account?

You can check on your Abound application’s home page. On the top corner, click on the ‘$’ sign to view your wallet and cash back balance.

1. How long does the refund take?

Normally, it takes approximately 10-12 business days (excluding weekends and bank holidays) for the refunded amount to appear in your bank account (excluding weekends and bank holidays) after we process the refund. It’s important to note that this timeline may vary depending on the refund processing time of your bank. Rest assured, we strive to ensure a prompt refund process and work diligently to minimize any delays.

2. How can I see payment and transfer history?

To access your remittance history, log in to the app using your credentials and navigate to the remittance tab. Once there, you will find an option to check your remittance history. By selecting this option, you’ll gain access to a comprehensive overview of your remittance transactions. This includes essential details such as transaction dates, recipient information, and the amounts sent.

3. Can I send money from someone else's ACH bank account/Joint Account?

Please note that joint account usage is permissible only if you are listed as one of the authorized account holders. Sending money from someone else’s account, where you are not an account holder, is not permitted.

4. What is the Monthly limit & daily limit for transfer?

Per transaction limit: $9,500
Daily limit: $50,000
Monthly limit: $200,000
Yearly limit: $1,000,000

For certain users the limits might change basis the user’s past transaction history and internal risk policy.

5. My transaction failed but I didn't receive my funds.

Refunds for failed transactions are typically processed within 10–12 business days (excluding weekends and bank holidays). If you haven’t received your refund after this period, please reach out to our support team at support@joinabound.com for further assistance.

6. How can I cancel my transfer?

You can cancel a remittance transaction within 30 minutes of initiating it. Simply access the remittance history, select the specific transaction, and choose the cancellation option. Please note that this option is only available within the designated time window. For further assistance, feel free to reach out to our support team.

7. Why is my verification status showing pending?

To finalize your account verification process, we kindly request you to provide one of the following documents:

A clear, front and back photo of your US-based Driver’s license.
Scanned copies of the first and last pages of your valid Passport.

Please email the requested document to secure@joinabound.com . Once we receive the necessary documentation, our dedicated team will promptly verify your account within 24 hours.

8. When will the funds reflect in the beneficiary account?

When you initiate a transaction using the Abound app, you can view the transaction speed time. If the amount was successfully debited from your source account, the transfer would normally take 10-12 business days (excluding weekends and bank holidays) to reach the beneficiary account.

9. How can I edit beneficiary accounts and details?

You can delete the previously added beneficiary name and add the new corrected one by swiping left on the beneficiary in your beneficiary list.

1. How does the cash back work?

Whenever you purchase something from any of our partner stores, or redeem an offer online using our app you will be eligible to earn cash back. To get cashback on any offer, you must use the credit card associated with the bank that you have linked with Abound.

2. Why do I need to add my bank information?